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FAQ

FAQ: What You Should Know About Shipping Your Vehicle

 

Is the consumer's auto insurance primary or secondary?

There is no such thing as primary or secondary – insurance works as such: Most carriers hold $1,000,000 liability coverage and up to $250,000 cargo coverage. This insurance covers damage done to your vehicle in transit – there is no other insurance. The auto transport carrier has the main and only coverage. (Please note: Personal contents stored in the vehicle are not covered by any carrier insurance. In most cases, if lost, stolen or otherwise, they will not be covered.)

What type of auto carrier damage is not covered?

In short, carriers will cover damages caused by negligence on their part. Damage caused by theft, vandalism, weather, or an Act of God is typically never covered by the auto carrier. These damages should be covered by your personal auto insurance policy.

How long should an auto transport take on average?

Shipping time all depends on the transporter – listed below are some very basic guidelines to help you along the way. However, make sure you contact your shipper for their actual scheduled times. East Coast to West Coast – approx. 7 to 14 days Midwest to East Coast – approx. 5 to 8 days South to the North – approx. 5 to 8 days All shipping times are estimated. Do not base your transport on these examples without first contacting your shipper for assistance. Too many variables go into the time it takes to deliver any vehicle, thus all times are estimates only!

Why does a truck (SUV) vehicle shipment cost more than a regular sedan?

Shipments are based on the weight that a truck can legally carry – this is why there is a small price difference between $100.00 and $200.00 for a regular truck or S.U.V. The size of the vehicle also dictates how many vehicles a particular carrier can haul at any one time. The larger the vehicle, the less that can be hauled, thus smaller vehicles are cheaper to ship.

How is the vehicle transport supposed to work?

Auto transport is made very simple with Nationwide Transporters Group. Once your order is placed, you will be contacted by our customer support department, where your order information will be confirmed and the payment will be processed. At that point, your vehicle is placed into the system and our dispatch department proactively finds a carrier capable of delivering your vehicle. Upon dispatching a carrier, we will send you an email with all of the carrier’s contact information. You should contact your carrier immediately and open the lines of communication. The carrier will pick up your vehicle and deliver it as quickly as possible. At the point of delivery, the customer pays the remainder of the balance on the order (order total minus deposit) in cash, cashier’s check, or money order to the carrier directly.

What should I do if my vehicle transport arrives with damage?

Vehicle damage is rare but occasionally can occur. The first thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should be clearly marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases, the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and file a claim. Be sure, however, that you have all the documentation to back up your claim – false claims can result in legal action by the carrier or agent. Be sure to alert us if your vehicle arrives with damage. We will assist you in the claims process. Be aware that all transportation fees must be paid to the broker and carrier before a claim can be resolved.

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